Contact Centre Consultant (Learnership) at Clicks

CLICKSCAREER

The Clicks group is looking for unemployed persons from various communities, interests and appropriate qualification to enter into a National Certificate in Contact Centre (NQF Level 2). Recruiter: Clicks
AA/EE: Applicable
Contract Temporary / Contract
Location: Western Cape
Available: ASAP
Category: Call Centre

Offer: Market Related

The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support which is NQF level 2 qualifications.

The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.

THE INCUMBENT WILL BE RESPONSIBLE FOR:

  • Conducting themselves as employees of Clicks Group according to Company values
  • Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
  • Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compiling a Portfolio of Evidence for submission to SETA
  • Completing logbooks for work-based learning
  • Achieving the required level in formative and summative assessments
  • Demonstrating commitment to working in the Contact Centre Environment
  • Demonstrating skills in using the company’s systems
  • Showing understanding of the operational processes

Requirements

  • Completed Grade 12 Certificate
  • English
  • Mathematics
  • Currently Unemployed and can commit 12 months to the programme
  • South African citizens between the ages of 18 and 35 years

Closing Date: 25 May 2016

 

Click Here to CLICKS LEARNERSHIP AND APPLY ONLINE

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